SERVICES

Our Services

What We Provide

The eight main areas of services and support that we provide all contribute in one way or another to building capacity of indigenous communities. Click on any one to go directly to the area you are interested in. 


  1. Organisation Development
  2. Training and Mentoring
  3. Facilitation, Consultation and Engagement
  4. Plans, policies, procedures and systems development
  5. Cultural Responsiveness and Cultural Safety
  6. Reviews and Audits
  7. Project Management
  8. Information analysis and Report Writing


Kāhui Tautoko Consulting Ltd is also registered as a pre-approved or preferred supplier with a number of agencies in different locations.


We make our services available to indigenous groups and organisations (individual or collectives) including:


  • Charitable Trusts 
  • Incorporated Societies 
  • Umbrella or collective organisations
  • Tribal and sub-tribal indigenous community-based organisations
  • Service providers 


Government or Government-owned corporations, and non-indigenous NGOs involved in indigenous development, Justice, Health, Social Services, Foreign Aid, Education, Sport and Physical Activity who fund or deliver services for indigenous people.

Organisation Development

This is our core business and generally we help with capacity building at an organisational level.

Our belief is that strong, competent accountable organisations (whether they are Government agencies or community based organisations) who work with and in indigenous communities, will help build strong indigenous communities. Communities are influenced so much by the organisations and agencies that work with and within them – that they must be strong in order to effect positive change. 


Our method of capacity building encompasses one or more of the following organisational dimensions:


  • Governance – working with governance members (Boards / Trustees / Directors), ensuring effective meetings, decisions, roles and responsibilities, training, policies of governance, Constitution drafting
  • Management – mentoring, training, performance management, management of change
  • Planning – strategic planning, business planning, quality planning, annual reporting, service planning
  • Human Resource management - including reviewing staffing, remuneration levels, performance management, organisation structures
  • Financial management - including implementing good financial policies and processes, training
  • Facility management - including Health and Safety and Emergency / Pandemic planning. We have also carried out engagements with communities who have been awarded capital funding and want community input to building design and features
  • Quality assurance - including implementing quality management systems (e.g. ISO 9001, Health Standards or other standards) 


At times, clients will want help with just one of these areas and at other times, clients may want us to review all these aspects of their operation, and then to help them improve their current status. We are flexible on any of this and have the tools and experience necessary to help clients improve their performance in these aspects of the organisation. We can: 


  • Review an organisation against one or more of these areas
  • Help the organisation to make necessary improvements in one or more of the areas
  • Provide tools and examples and training for an organisation
  • Help write Strategic Plans and Annual Reports and publish these (working with our graphic designer partners)
  • Help put together Policy and Procedure manuals from our set of templates and examples. We have developed procedure manuals for organisations of all types including health providers and Tribal groups. We have also helped a number of groups to become accredited against a variety of standards that they are required to meet – this is a particular specialty for us. If you need to be accredited, or need to meet some national standards, we can help you. 


Training and Mentoring

We provide mentoring and supervision for governors, CEOs / Eds / GMs, Managers, staff and clinicians as a means of allowing these staff to discuss and talk through issues they may be facing, staff problems or any other organisational issues. These can either be on an ad hoc basis or through regular scheduled appointments.

We provide training to governance, managers and staff which may include:


  • Governance training (and provision of a Governance Manual)
  • Service training (e.g. clinical training, management training, care planning, documentation, quality management, staff management, etc)
  • Specific training (e.g. Youth Suicide programme) 


Facilitation, Consultation and Engagement

We facilitate focus groups, staff groups, community gatherings and meetings or other forums requested by clients in pursuit of a particular outcome e.g. strategic planning, engaging on a specific program or service; engaging on a new initiative. We also facilitate organisations through change management processes.
We organise and conduct consultation exercises for any clients on an idea, proposal, plan or strategy or even undertake action research that needs wider input or feedback. Sometimes we have been the writers of a draft report and sometimes the agency or organisation itself has written the plan and needs someone to manage the consultation process. We can organise everything from venues, speakers, Kaumātua / elders, travel, koha / honoraria, minutes and reports, and the summary report of the consultation exercise. Some of the consultation exercises we have done are national, some regional / provincial and some are local to a specific community.

Plans, policies, procedures and systems development

We facilitate focus groups, staff groups, community gatherings and meetings or other forums requested by clients in pursuit of a particular outcome e.g. strategic planning, engaging on a specific program or service; engaging on a new initiative. We also facilitate organisations through change management processes.
We organise and conduct consultation exercises for any clients on an idea, proposal, plan or strategy or even undertake action research that needs wider input or feedback. Sometimes we have been the writers of a draft report and sometimes the agency or organisation itself has written the plan and needs someone to manage the consultation process. We can organise everything from venues, speakers, Kaumātua / elders, travel, koha / honoraria, minutes and reports, and the summary report of the consultation exercise. Some of the consultation exercises we have done are national, some regional / provincial and some are local to a specific community.

Cultural Responsiveness and Cultural Safety

We have often helped community organisations and Government agencies with their cultural responsiveness work assisting them to write indigenous responsiveness plans and strategies. 
We also help organisations consult on these documents. Some of these plans and strategies are done on an individual organisation level, some regional and some national – it depends on the client’s needs. We can assist organisations with training, mentoring and guidance in implementing Cultural Responsiveness Plans, frameworks, guidelines and tools including writing Implementation Plans.

Reviews, Audits and Evaluations

Both Directors are certified quality auditors and we conduct audits for various agencies. Most of these are contract compliance audits or audits against a particular set of standards such as the National Mental Health Standards or the Health and Disability Sector Standards. We conduct pre-audit reviews for some organisations who are about to be audited to help them prepare for their formal audit.
We also undertake reviews for organisations – these reviews may be of organisations, services or a particular function or they may be local, regional or national. We have conducted several reviews of indigenous organisations wanting to improve their overall performance (see Organisation Development above) and we have conducted reviews of particular services in a particular region. We have also conducted Viability Assessments of indigenous organisations prior to them being considered for a significantly funded Government initiative.  

We have and do conduct a number of evaluations of different programmes, organisations and services. We have conducted formative, process, impact and resource evaluations for various clients and programs over the years. These involve a range of activities including quantitative analysis; qualitative analysis; demographic analysis; focus groups; interviews and surveys. 

Our ability to undertake a wide array of reviews across both sector and geographic boundaries is a key strength of our organisation as we have a broad knowledge across different sectors.

Project Management

We provide Project Management services sometimes managing small projects and sometimes managing national projects. 
We can project manage small and large local, regional or national projects and have a set of project management tools and techniques that we use to quality assure this process.

Analysis and Report Writing

Sometimes we are asked to conduct analysis of data or a set of documents to summarise these for our clients. We also conduct literature reviews for agencies in order to produce reports. 

We can perform demographic and census related analysis through utilising one of our long term subcontractors who is a qualified Statistician and demographer. Our ability to review both qualitative and quantitative materials and to summarise these in a logical and practical way has been a key strength that has led to significant ongoing work in this area, for busy clients who do not have time to do this themselves.


For many projects, we have written large reports which have involved extensive qualitative and quantitative analysis including:


  • Literature Reviews 
  • Evaluations of National programmes
  • Evaluation of programs delivered in multiple sites requiring region-specific reports and a summary report against a set of criteria 
  • Evaluation of Community Health Plans
  • Developing Frameworks following consultation exercises   


2000

The late Mate Kaiwai names our Company and we incorporate Kāhui Tautoko Consulting 27/7/2000

2000

Kāhui Tautoko achieves its first contract working for the Department of Corrections

2001

Kāhui Tautoko begins hiring more staff - wins second contract with Ministry of Social Development – work expands

2003

Kāhui Tautoko is nominated at the Maori Business Women’s Awards

2003

Kāhui Tautoko earns first contract working in the Pacific Islands. KTCL becomes ISO9001 accredited

2004

KTCL expands into Maori education alongside existing health, social development and corrections work

2008

KTCL opens subsidiary company in Vancouver BC, Canada

2009

Kāhui Tautoko staff and other Māori whanau living in Vancouver form TE TINI A MAUI Kapa Haka group in Vancouver

2010

Kāhui Tautoko staff from both offices celebrate Company's 10th birthday at Pipitea Marae in Wellington, NZ

2012

KTCL Canada gains first national contract to work across Canada

2015

KTCL celebrates 15 years in business

2017

KTCL opens subsidiary company in Honolulu, Hawai’i. USA

2018

KTCL Canada celebrates 10 years in business

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