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Thanks for all your support – your contribution has been superb... read more >>
Chairman, Wairoa PHO

[Mara] did an excellent job in working with our partners in Samoa Ministry of Health and she built excellent relationships... read more >>
Project Coordinator, NZAID

Training issues were developed and completed with much depth and received with great enthusiasm. This will ensure a solid foundation for the groups’ future plans and... read more >>
Chairman, Mauke Organisation, Wellington

I have been asked to convey thanks and appreciation for all your work in arranging…the successful events of the Te Matarau Awards and Ball in October 2004. They have been grateful... read more >>
Chairman, Te Matarau Ltd

Quality Statements Print E-mail

Quality is an integral part to everything we do. We meet client requirements and provide both employee and client satisfaction in the performance of our work while offering best value, quality and service.

OUR VALUES

We undertake to:

Listen to you
To enable us to provide clients with a solution tailored specifically to their needs. Some organisations are not sure where to start; some have a plan but are unsure about how to implement it; some have implemented their plan but are not sure whether it is working. We will listen to our clients needs and help to resolve any “road blocks”.

Be honest with you
This is a core personal value for the Directors and underpins the Company’s service provision to clients. We will be honest with clients so that success is achievable and practical. We will tell it like it is and we hope clients are honest with us in return. We want to achieve a win-win solution for everyone.

Communicate with you
We will ensure communication is clear and easily understood to a wide range of audiences. That means using client terminology wherever possible and not “bamboozling” people with fancy words or jargon.

Maintain Positive Relationships
We have a strong focus on people and believe that relationships, both formal and informal, are the cornerstone of enduring success. We get to know not only our clients, but also the clients of organisations we work with to better understand their drivers, pressures and aspirations. Our reputation relies on maintaining good relationships.

 

QUALITY MANAGEMENT SYSTEMS

Accredited Consultancy (ISO Accreditation applies only to the New Zealand Company)
Kāhui Tautoko Consulting Ltd is accredited for its quality management systems under ISO 9001:2008 – we were one of the first Maori business consultancies to achieve this standard.  Celebrating our 10 year accreditation milestone re-affirms our commitment and adherence to our Quality Management System. This means we have met these international standards and to maintain this certification, we are externally audited at regular intervals. We pride ourselves on this achievement and ensuring the value of this flows through the work we do for clients.

Quality Policy – We are committed to providing quality consultancy services that meet the needs of all clients and key stakeholders. We will build and maintain productive relationships with clients, community organizations and government agencies to support the development of indigenous communitites.

Quality Objectives

  • The services we provide reflect the specified needs of out clients and meet their deadlines and delivery requirements
  • We will maintain a Quality Management System to meet the requirements of ISO 9001:2008
  • We will ensure staff meet client requirements and we will encourage staff development
  • We will aim to become a profitable and successful business producing a return for the shareholder
  • We Aim to be recognized as a leader in our field